Migelino is a company founded in the summer of 2016 by a group of young Swiss entrepreneurs. Inspired by the extensive media coverage this topic has received in recent years, we conducted in-depth price analyses for medical aids. During our research, we discovered that there are significant information and accessibility imbalances, especially in the hearing aid sector.

Buying hearing aids has never been easier. The process is as follows:

1. Select the hearing aid you want and let us know your choice. If you're still unsure which device best suits your individual needs, please complete the appropriate questionnaire .

2. Our hearing care professionals will contact you. Alternatively, you can contact us
directly at 0533 781000 or email us at support@migelino.it  for a personalized consultation.

3.  Send us your hearing test/audiogram. If you haven't had a hearing test yet, please contact us. Together, we'll find a solution.

4. We'll confirm your order together. The pre-programmed devices will be shipped to your address by post or DHL.

5.  Our hearing care professional will optimally adjust your new hearing aid to your hearing using remote control. 

Throughout the entire process, our specialists are always available to answer any questions.

Good to know . If you're not completely satisfied, you can use our 30-day return policy.

We provide you with everything you need to get your hearing aid working. This means you'll receive:

• The hearing aid
• Charger or 10 packs of batteries
• Earpieces and domes of different sizes [or its size depending on the device chosen].
• Filter and cleaning kit

Everything included in the price of the hearing aid!

This isn't possible at the moment, but we're planning to open stores.

The hearing aid market is highly static and dominated by a few suppliers. Companies have high fixed costs and therefore keep product prices high.

Migelino is much more convenient because we are redesigning the entire hearing aid sales process: our online model allows us to work much more efficiently and therefore more conveniently, without compromising on quality!

Migelino does not have to pay expensive rents in central areas.

Our specialists are deployed efficiently and without "dead" waiting times in the store.

We purchase our appliances in large quantities and therefore have lower prices.

Our purchasing processes are highly digitalized and optimized for the customer.

We pass all these savings directly to you!

Yes, and that's not all. Batteries/chargers, ear tips and domes, filters, and cleaning kits are included in the price.

Everything you need at no extra cost!

You can pay via:

- Credit card

- Paypal (incl. purchase protection)

- Invoice

When you pay by invoice, you'll receive your order in advance. This way, you'll have nothing to worry about and can pay after receiving the devices and checking that everything is in order. Plus, you can always take advantage of our 30-day money-back guarantee.

Buying hearing aids has never been easier. The process is as follows:

1. Select the hearing aid you want and let us know your choice. If you're still unsure which device best suits your individual needs, please complete the questionnaire.

2. Our hearing care professionals will contact you. Alternatively, you can contact us directly at 0533 781000  or email us at support@migelino.it  for a personalized consultation.

3. Send us your hearing test/audiogram. If you haven't had a hearing test yet, please contact us. Together, we'll find a solution.

4. We'll confirm your order together. The pre-programmed devices will be shipped to your address by post or DHL.

5. Our hearing care professional will optimally adjust your new hearing aid to your hearing using remote adjustment. 

Throughout the entire process, our specialists are always available to answer any questions.

Good to know: If you're not completely satisfied, you can use our 30-day return policy.

No! The hearing aid adjustment is included in the price, as is the charger/60 batteries and the starter kit with cleaning tools.

• Our online model eliminates most fixed costs. We can pass the price savings directly to you. 
• You save yourself trips to the hearing care professional and at the same time guarantee the highest quality in the adjustment of your hearing aid. 
• The adjustment is compliant with coronavirus measures and takes place remotely.

Currently, Italy and the entire German-speaking region (Switzerland, Germany, Austria) are in the planning stages, with other European countries also in the planning stages.

And!

We are 100% confident in our service and want the same to be true for our customers.

If you are not satisfied, you can return the hearing aid to us within 30 days of receiving it.

We offer a standard two-year warranty on all hearing aids.

What is included in the warranty?

The warranty covers manufacturing and material defects in the hearing aid or charger, but not accessories such as channels, earmolds, or external earpieces. Warranty claims are not valid for damage caused by improper use or maintenance, chemical influences, or excessive use. Damage caused by third parties or unauthorized service centers may void the warranty. The warranty does not cover services performed by a hearing care professional.

Yes, no problem. If you'd like this type of insurance, please let us know at the time of purchase. We'll be happy to provide you with a quote from our insurance partner.

Within the warranty period:

If a warranty claim arises, we'll handle it free of charge. The procedure is as follows:

1. We will send you a replacement device free of charge.
2. We take care of the repair of the appliance.
3. You will shortly receive the repaired device (or a new one, if necessary) and send us the replacement device back in the same packaging.

Even after the warranty period has expired, we remain at your disposal as acoustic technicians for repairs.

After the two- or four-year warranty expires, repairs will be charged at cost price.
We do not apply any markup on repairs; you will only be charged for the actual costs incurred directly related to the repair.

Our acoustician is always ready to help. If you have any problems or questions, simply schedule an appointment by emailing support@migelino.it or calling 0533 781000.

Yes! Cleaning your hearing aids is very simple. You'll receive a free cleaning kit. Instructions and maintenance tips for your hearing aid are also included. Cleaning is limited to a few simple steps that anyone can do. If you have any questions, please don't hesitate to contact us.

Moisture is the number one enemy of any hearing aid. Especially if you play sports, sweat a lot, or are otherwise concerned about your hearing aids getting wet, we recommend using a drying box. Use a simple plastic drying box with drying capsules (included) or a professional UV drying box.